Since the COVID pandemic has arrived in Canada (and around the world), we have seen a spike in pet adoptions. This is an amazing thing – for the new pet owner and for the pet. However, one of the other spikes we see on an almost daily basis at the hospital is the need for new owner to attach “a story” to their pet's behaviours – particularly in the instance of “rescue” dogs. In rescue situations, many of the dogs arrive with unknown histories and many of the dogs demonstrate specific or generalized fear and anxiety.
With recent changes to restrictions on businesses, we have made some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. OPERATING HOURS
We are OPEN with the following hours: Monday, Tuesday and Thursday: 8 am - 6 pm Wednesday: 8 am - 7 pm Friday: 8 am - 4 pm Saturday & Sunday: Closed
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!