We remain open to provide urgent care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Behavioural problems are very common in dogs and can be frustrating for both the pet owner and the dog. Some problems can be fixed easily (house training issues, lack of exercise issues) as long as they are identified early, and a plan of action is formed and followed by the owner. Other behaviour problems require a committed owner working in conjunction with their veterinarian and dog trainer. More serious behaviour issues require more specialized assistance with the help of a veterinary behavioural specialist.
The first step with any behaviour issue is to speak with your veterinarian about the problem. The veterinarian will assess the situation and decide initial steps to a behaviour modification plan. This may involve a change in the daily activities, or the recommendation to work with a knowledgeable experienced dog trainer, or the addition of medications, or some combination of all of these things. Some behaviour issues require assessment by a veterinarian who specializes in behaviour issues. As always, the first step is to speak with your local veterinarian about the problem.
Will my pet insurance policy cover the cost of consultation?
Pet insurance policies are quite variable so that depends on the type of coverage you have purchased. If you have questions about pet insurance and behaviour issues, you should review the paperwork provided by the insurance company or contact the insurance company directly about your question.
What to expect after the consultation?
Once a behaviour modification plan has been decided, it is very important to stay in contact with our hospital. Communication is critical to achieving the desired effect of the modification plan. Regular updates will help us monitor and assess how well the dog is responding to the plan.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
Last updated: Tuesday, May 19, 2020
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. Our door will be locked. Please call the number posted on the front door when you arrive and one of our Registered Veterinary Technicians will come to take the history and collect your pet. Our veterinarian will contact you by phone to discuss your pet's health before you leave.
2. We can now see all cases by appointment only.
3. We are still OPEN with the following hours: Monday, Tuesday and Thursday 8 am - 6 pm, Wednesday 8 am - 7 pm, and Friday 8 am - 4 pm.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us ahead of time to ensure we have what you need and can have it prepared before your arrival. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.