We remain open to provide urgent care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Sometimes it seems like pets prefer to get sick or injured whenever your local veterinary clinic is closed! Fortunately, you will always be able to get veterinary help even if you need it after hours, on the weekend or on holidays. The veterinarians in the Sudbury region share an on-call rotation. This means that the local veterinarians work together to ensure that there is always someone available to help pets when needed.
Since the veterinary hospitals share the on-call rotation, the location of the emergency hospital varies depending on who is providing service on any given day. There is a central paging service which answers the after-hours line and forwards the information to the clinic on call for that day. The clinic on call will then get in touch with the pet owner to give directions to the hospital.
Are you a 24-hour vet hospital?
There isn’t a central 24-hour veterinary hospital in the Sudbury area, but veterinary care IS available 24 hours a day, 365 days a year.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours: Monday, Tuesday and Thursday: 8 am - 6 pm Wednesday: 8 am - 7 pm Friday: 8 am - 4 pm Saturday & Sunday: Closed
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!