We remain open to provide urgent care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
A microchip is a small implant that goes just under the dog’s skin that contains a unique identifying number which is registered to a pet. The microchip itself is about the size and shape of a single grain of rice.
Why is it important to ensure my dog is microchipped?
Microchips provide a permanent identification for your dog. Tattoos (which used to be a very common way of permanently identifying pets) can fade or become distorted and difficult to read. Microchips, on the other hand, can be read during the life of the dog. All animal control facilities, animal shelters and veterinary clinics have microchip readers available to scan any pets that are found. It is important to keep your contact information updated with the microchip database, so you can be located or contacted easily if your lost pet has been found.
How does a microchip work and is it safe?
Microchips use RFID (radio frequency identification) to communicate with microchip scanners. The microchip is implanted in between the shoulder blades. As the scanner passes over the general area where the microchip has been implanted, the scanner reads the unique number that has been assigned to your pet. The microchip is encased in glass housing, so your dog will not come into direct contact with the chip.
Will the microchip hurt my dog and when should it be done?
The microchip is implanted under the dog’s skin with the use of a sharp needle. So, as with all injections, your dog will feel a pinch during the actual procedure. But most dogs recover almost immediately after the implantation has been done. There can be some tenderness or bruising at the injection site but that typically is only for a short period of time. We recommend microchipping your dog at the time of spay or neuter because the dog will be under a general anesthetic, but the microchip can be done at any time. Please call us to schedule an appointment or to discuss any further information about having your dog microchipped.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday April 6, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. Our door will be locked. Please call the number posted on the front door when you arrive and one of our Registered Veterinary Technicians will come to take the history and collect your pet. Our veterinarian will contact you by phone to discuss your pet's health before you leave.
2. We are offering urgent care appointments only at this time.
3. We are still OPEN with the following hours: Monday, Tuesday and Thursday 8 am - 6 pm, Wednesday 8 am - 7 pm, and Friday 8 am - 4 pm.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us ahead of time to ensure we have what you need and can have it prepared before your arrival. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.